Terms & Conditions

DELIVERY

We aim to dispatch orders within 2 to 3 working days normally, sooner if at all possible.  In the event of any delay we will endeavour to let you know as soon as we can. We automatically combine postage and packing on multiple purchases to minimise the cost of these to you. Parcels are delivered by The Post Office and Parcel Force or other courier within the UK. A signature may be required on delivery. Please note we will never sell you your goods with a guaranteed delivery date.

Collection in person of exceptionally large/heavy, awkwardly shaped or particularly fragile purchases can be arranged once your order has been placed, at a mutually convenient time. Click map to see our location. Please email to arrange pick up time. Alternatively we may be able to deliver them to you for an agreed fee.

All orders are wrapped in our usual Vintage Country Living-style. Where possible we aim to use recycled materials for wrapping and packaging. We accept no responsibility for items lost or damaged in postal or courier transit. However we do obtain a proof of posting for all items. Items will have been packed in the condition that they appear on the website.

Orders outside the UK will be quoted for on an individual basis. Please email us for details.

INSURANCE

Once you have ordered/purchased something from us, the responsibility for insuring it whilst in transit, either by carrier or post, lies with you. In law, the goods are yours and are your responsibility. By default all packages are covered by standard Post Office/courier insurance up to the value of £20.00 per package, although china, glass, plaster and some other fragile items are not included.  We can arrange insurance on your behalf for an additional cost if asked to do so.

PRODUCT DESCRIPTIONS & PRICES

At Vintage Country Living, every effort is taken to ensure descriptions, photographic reproductions (actual items not stock shots) and specifications of products are as accurate and correct as possible and suggest their original purpose, although they are primarily intended for display. Vintage items are not guaranteed (specifically in terms of age, value, origin or purpose) and are purchased by you as 'found'.

When we describe something as vintage, it means that this item is old, usually dating from the 20th century or before. Items that are old, careworn, chipped, softly faded, dusty and second-hand are intrinsic to our stock. We always endeavour to buy the best quality we can in terms of condition, however it is important to realise that something that is many years old will show signs of wear. Indeed, for true vintage-lovers this is the key element of the appeal and character. So please do not expect the item to look brand new. As a general rule, vintage items are not cleaned. This retains the patina and allows the buyer the choice of how they wish their items to look. Items are primarily intended for ‘display’ only. Any vintage and retro electrical items are only sold as display items. They will not have been tested for working order or for electrical safety and because of their age and vintage nature will not conform to current health and safety regulations. Their use is solely at the risk of the buyer. We recommend you have them checked and re-wired by a qualified electrician. Garden implements and planters are brushed of loose soil but not cleaned or washed.

We reserve the right to increase prices.Payment  is only accepted in GBP sterling.

RETURNS

We regret that one-off or vintage pieces cannot be returned. This does not affect your statutory rights.

Send back new, off-the-peg items, with which you are not completely happy, within 7 days, and we will gladly exchange for the same value or issue a credit note, less our delivery charge, valid indefinitely and which you can use against purchases you make on this website. We will not refund postage charges to you unless the goods are faulty. Goods must be returned unused and in original condition & packaging, with proof of purchase. Please keep a copy of your emailed receipt. We recommend you use insured registered delivery and keep the receipt when returning new items. We cannot accept liability for goods lost or damaged in transit. You must ask for proof of postage from your post office when you return the item. Please remember, unless your goods are faulty and returnable in relation to your Statutory Rights your ability to exchange or accept credit notes is not a right conferred to you in law. It is merely an additional offer that we operate at our discretion. We will give refunds, in accordance with your Statutory Rights, but not simply because you changed your mind

ORDERS

Orders are subject to acceptance by Vintage Country Living. We will provide you with an order acceptance or rejection notice as soon as is reasonably possible. By ordering and/or paying for goods from Vintage Country Living you are agreeing to our terms and conditions.

ORDER CANCELLATION

Vintage Country Living reserves the right to cancel any accepted orders prior to delivery at our discretion (whether or not payment has already been charged, in which case we will immediately issue an appropriate credit to your payment card account).

Vintage Country Living does not accept any liability for losses specific to the particular circumstances of the customer, damage or loss to life, property or possessions relating to the purchase, receipt, storage, use, disposal of any of the items offered for sale on the vintagecountryliving.com website, indirect or inconsequential losses or loss of profit, or wasted expenditure.

 DATA PROTECTION

In accordance with the Online Code of Practice (July 2010) and the Data Protection Act (1998) we only collect information we need to know to process your purchases and delivery as efficiently and promptly as we can. We do not hold any financial information relating to your credit cards. We do not sell or share this information with any third party for marketing purposes. From time to time we may contact you to correct or update our records. We may also send you emails to alert you to new product arrivals or our blog posts. Should you not wish to receive these communications please let us know by emailing us. 

 

 

© 2018. Vintage Country Living. Gorgeous genuine vintage gems for your home.
All photographs on this site are © India Gammon. Website by 23ccc Creative.
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